|
Problem Details |
Warranty time |
Treatment |
Responsibility for shipping charge |
remark |
|
Quality problem |
After receving within 7 days |
Email to sales@iDigitester.com or contact online customer service, you can choose return for free exchange or return for refund |
Seller |
Buyer need use simple airmail to return, items must in original condition |
|
within a month |
Email to sales@iDigitester.com or contact online customer service for after-sale service, you can apply for free repair service |
Seller responsible for shipping cost send back new item, buyer responsible for shipping goods back |
|
within a year |
Email to sales@iDigitester.com or contact online customer for free repair service |
Both shipping charges need be undertaken by buyer |
|
Lost in delivery |
Express shipping not arrive in 15 days |
Buyer can ask for refund or require seller ship the order again |
Seller |
|
|
Simple airmail shipping not arrive in 60 days |
Buyer can ask for refund or require seller ship the order again |
Seller |
|
|
Customs problem |
within a month |
Buyer have duty to do customs clearance and pay tax, seller has responsiblity to help buyer do customs clearance |
Customs duties: Buyer |
|
|
Package broken or missing items when receive |
within 7 days |
Buyer need check package before sign up, report to shipping company and contact seller immediately if received package damaged. Seller confirm with shipping company and arrange refund or send new order to buyer |
Seller |
Do contact seller immediately if you have this problem |
|
Over 7 days |
Buyer contact shipping company and get broken proof, contact seller for exchange |
Buyer |
|
Receive Wrong items(seller send wrong orders) |
within 7 days |
Buyer contact seller immediately after receive goods, seller arrange redelivery package |
Seller |
|
Buyer order wrong items |
within 7 days |
Not accept return for refund or exchange. |
Buyer |
Buyer can negotiable with seller about exchange but must undertaken all handling fee |
|
Man-made Damage: such as update machine online, dismantle the equipment, and so on |
within 1 year |
Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post |
Buyer |
|
|
Note: |
1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy. |
|
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission. |
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3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy. |
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4. The Warranty Policy fits for all products except some products which state the warranty specially in description. |
